Contact Us

614-274-8405
(877) 226-3921
Fax: 614-274-0019
1777 Arlingate Lane
Columbus, OH 43228
Email Customer Service at customerservice@anthony-thomas.com


Frequently Asked Questions

1. Is Your Website Secure?
Yes. Anthony-Thomas.com uses SSL (Secure Sockets Layering) encryption to ensure your confidential information remains confidential.

2. Do You Offer Tours of Your Factory?
Our factory tours are open to the public every Tuesday and Thursday from 9:00 to 3:00. No appointment is necessary. You may arrive at your convenience between those hours. Groups of 10 or more are able to schedule an appointment Monday through Thursday between 9am and 3pm. Motor Coach Groups are able to schedule an appointment Monday through Friday between 9:00am and 3:00pm. For all appointments call (877) 226-3921.Admission Fee: Children under 2 are free. Ages 3 to 18 are $1.00 per person. Ages 19 and over are $2.00 per person. Admission fee may be used towards a purchase.

3. How Long Will It Take for My Order to Arrive?
The majority of our orders are shipped via UPS. Most in-stock items should ship 7-10 business days after receipt of your order. During periods of severe heat, Anthony-Thomas Candy Company may elect to delay shipments in order to ensure they arrive in proper condition. Shipping to hot weather states(Arizona, California, Florida, New Mexico, Texas and Nevada) requires Air Freight. Please note that selecting Air Freight only ensures the package will arrive in proper condition, not that it will arrive sooner.

4. What is the Best way to Store My Chocolate?
Chocolate is best when stored in a cool, dry place. However, it is not advisable to store your chocolate in a refrigerator or freezer as the chocolate may become flavored from other products.

5. Can I Have an Allergic Reaction to your Chocolates?
Our products are manufactured in a facility that processes peanuts, tree nuts, egg, wheat and soy. Although we are careful not to cross-contaminate, these allergens may be present in our products. Between producing, packing, and storing products such as pretzels and graham crackers, gluten may be present in our facility.

6. What Methods of Payment do You Accept?
We accept Visa, MasterCard and Discover.

Catalog Request
To Request a Catalog Please Call:
Local: 614-274-8405
Toll Free: (877) 226-3921
or Email Request To:
Email Catalog Request customerservice@anthony-thomas.com


Wholesale Orders
Call for wholesale information
and or to order.
Local: 614-274-8405
Toll Free: (877) 226-3921


Anthony-Thomas Candy Assorted

Our Guarantee

A Guarantee From Our Family To Yours:
Anthony-Thomas has been making outstanding chocolates since 1952. We are extremely proud of the fact that only the finest ingredients go into Anthony-Thomas Chocolates. It is our goal to completely satisfy our customers with delicious chocolates and outstanding customer service. Our chocolates taste so good that we unconditionally guarantee your satisfaction.

Shipping and Return Policy

Shipping Policy:
The majority of our orders are shipped via UPS. Most in-stock items should ship 7-10 business days after receipt of your order. During periods of severe heat, Anthony-Thomas Candy Company may elect to delay shipments in order to insure they arrive in proper condition.Shipping to hot weather states (Arizona, California, Florida, New Mexico, Texas and Nevada) requires Air Freight. Please note that selecting Air Freight only ensures the package will arrive in proper condition, not that it will arrive sooner.

Return Policy:
Anthony-Thomas Candy Company does not generally accept returns for any reason. If the product you ordered does not meet the terms of our Guarantee Policy will be happy to replace the product or issue a refund. Anthony-Thomas Candy Company cannot be responsible for chocolates damaged or stolen during shipment or after delivery. For further information, please review the Risk of Loss policy located in our Conditions of Use.


Conditions of Use Policy

Welcome to Anthony-Thomas.com. Anthony-Thomas Candy Company and its affiliates provide their services to you subject to the following conditions. If you visit or shop at Anthony-Thomas.com, you accept these conditions. Please read them carefully.

PRIVACY
Please review our Privacy Notice, which also governs your visit to Anthony-Thomas.com, to understand our practices.

ELECTRONIC COMMUNICATIONS
When you visit Anthony-Thomas.com or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

COPYRIGHT
All content included on this site, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Anthony-Thomas Candy Company or its content suppliers and protected by United States and international copyright laws. The compilation of all content on this site is the exclusive property of Anthony-Thomas Candy Company and protected by U.S. and international copyright laws. All software used on this site is the property of Anthony-Thomas Candy Company or its software suppliers and protected by United States and international copyright laws.

LICENSE AND SITE ACCESS
Anthony-Thomas Candy Company grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of Anthony-Thomas Candy Co. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Anthony-Thomas Candy Company. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Anthony-Thomas.com and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing Anthony-Thomas.com name or trademarks without the express written consent of Anthony-Thomas Candy Company. Any unauthorized use terminates the permission or license granted by Anthony-Thomas Candy Company. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of Anthony-Thomas.com so long as the link does not portray Anthony-Thomas Candy Company, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any Anthony-Thomas Candy Company logo or other proprietary graphic or trademark as part of the link without express written permission.

YOUR ACCOUNT
If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Anthony-Thomas Candy Company may sell products for children, but it sells them to adults who can purchase with a credit card. If you are under 18, you may use Anthony-Thomas.com only with involvement of a parent or legal guardian. Anthony-Thomas Candy Company and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

REVIEWS, COMMENTS, COMMUNICATIONS, AND OTHER CONTENT
Visitors may post reviews, comments, and submit suggestions or other information, so long as the content is not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of a card or other content. Anthony-Thomas Candy Company reserves the right but not the obligation to remove or edit such content, but does not regularly review posted content.

If you do post content or submit material, and unless we indicate otherwise, you grant Anthony-Thomas Candy Company and its affiliates a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Anthony-Thomas Candy Company and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Anthony-Thomas Candy Company or its affiliates for all claims resulting from content you supply. Anthony-Thomas Candy Company has the right but not the obligation to monitor and edit or remove any activity or content. Anthony-Thomas Candy Company takes no responsibility and assumes no liability for any content posted by you or any third party.


RISK OF LOSS
All items purchased from Anthony-Thomas.com are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

PRODUCT DESCRIPTIONS
Anthony-Thomas.com and its affiliates attempt to be as accurate as possible. However, Anthony-Thomas Candy Company does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
THIS SITE IS PROVIDED BY ANTHONY-THOMAS CANDY COMPANY ON AN "AS IS" AND "AS AVAILABLE" BASIS. ANTHONY-THOMAS CANDY COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE RISK.

TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, ANTHONY-THOMAS CANDY COMPANY DISCLAIMS ALL WARRANTIES EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. ANTHONY-THOMAS CANDY COMPANY DOES NOT WARRANT THAT THIS SITE, ITS SERVERS, OR E-MAIL SENT FROM ANTHONY-THOMAS CANDY COMPANY ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. ANTHONY-THOMAS CANDY COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

APPLICABLE LAW
By visiting Anthony-Thomas.com, you agree that the laws of the state of Ohio, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Anthony-Thomas Candy Company or its affiliates.

DISPUTES
Any dispute relating in any way to your visit to Anthony-Thomas.com or to products you purchase through Anthony-Thomas.com shall be submitted to confidential arbitration in Columbus, OH, except that, to the extent you have in any manner violated or threatened to violate Anthony-Thomas.com intellectual property rights, Anthony-Thomas Candy Company may seek injunctive or other appropriate relief in any state or federal court in the state of Ohio, and you consent to exclusive jurisdiction and venue in such courts. Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator's award shall be binding and may be entered as a judgement in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

SITE POLICIES, MODIFICATION, AND SEVERABILITY
Please review our other policies, such as our shipping & returns and privacy policy posted on this site. These policies also govern your visit to Anthony-Thomas.com. We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.


Privacy Policy

Anthony-Thomas Candy Company understands that you care how your information is used and shared. By visiting Anthony-Thomas.com, you are accepting the practices described in this Privacy Notice. Customers are our most important assets, and as such we have set forth the following policies regarding their privacy:

1. USE OF DATA: To subscribe to our service, we must obtain certain customer profile information (such as your name, address, phone number, zip code). We use this information in the following way:
a) to send personalized target information to the user in their e-mail messages or on our website,
b) to send confirmation of profile changes,
c) to contact users for feedback and surveys and ,
d) to send users other information about Anthony-Thomas including notification of changes in service.

2. RELEASE OF DATA: It is Anthony-Thomas’ policy that we will not release, sell, or give a customer's name or e-mail address to any party or organization without the customer's expressed permission unless we are required to do so by law or we in good faith believe that such action is necessary to:
a) comply with the law or with legal process,
b) to protect and defend our rights and property,
c) protect against misuse or unauthorized use of Anthony-Thomas services or,
d) to protect the personal safety or property of our customers or the public (among other things, this means that if you provide false information or attempt to pose as someone else, information about you including your computer's IP address may be disclosed as part of any investigation into your actions).


3. THIRD PARTY LINKS: Customers should be aware that this privacy policy only governs Anthony-Thomas website and e-mail service and does not govern sites accessible via links from Anthony-Thomas websites and e-mail. When you are directed from our site to another site via a link of any type, such as Banner Advertisement you should be aware that you will have left Anthony-Thomas site altogether. Other sites may send "cookies" to you and collect data or solicit personal information pursuant to policies that are not consistent with our Privacy Policy. For this reason, we strongly urge that you be aware of the privacy policy governing any site you visit.

4. POLICY SUBJECT TO CHANGE: Anthony-Thomas reserves the right to modify this privacy policy. For this reason you should regularly check our policy to insure that it continues to meet your needs.


Anthony-Thomas Candy Co.
1777 Arlingate Lane
Columbus, Ohio 43228
1-877-CANDY-21 or Local: 614-274-8405

Anthony-Thomas Candy Co. © All Rights Reserved